Help Center

Lattix One is a smart park operations platform with 28 feature modules covering property services, building management, leasing, contracts, parking, IoT, AI, and more. Free forever for up to 10 users.

Sign up with your email and password. The system automatically creates your park and admin dashboard. No credit card needed.

The platform offers 28 modules including: user & role management, enterprise collaboration, task & project management, workflow approval, IoT platform, park management (buildings/properties/leases/contracts), inspection management, real-time chat, AI assistant, password book, cloud storage, parking, voting, idle item trading, and work order management.

After registration, you are automatically the admin of your default enterprise with full management permissions.

Yes, you can add members and assign roles in "System Management > User Management". The Starter plan supports up to 10 users. Beyond that, buy user licenses.

Click the "Register" button at the top right, enter your email and password, and you're done. No credit card required.

Immediately. No approval needed. Your park and admin dashboard are created automatically.

Click "Forgot Password" on the login page. A reset link will be sent to your registered email.

Yes, you can update your email address in your account settings.

Click your avatar in the top right → "Switch Company", then select the company you want. Data is automatically isolated per company.

Click the language selector icon at the top right and choose your preferred language. The system supports two interface languages: Simplified Chinese and English.

Contact your admin to assign the appropriate role and menu permissions.

Go to "Park Management > Building Management" to add building info, then "Property Management" to add units. Excel bulk import is supported.

In "Contract Management", click New Contract, select the tenant, property, lease terms, and fees. The system auto-generates the contract number.

Residents submit requests via the app. Property staff receive, assign, and track work orders. Residents can rate after completion.

Residents can scan the QR code from the admin dashboard or search "Lattix One Resident" in their app store.

Go to "Task Management" to create tasks, assign team members, set priorities and deadlines. The system tracks progress automatically.

On the "IoT Platform" page, click "Add Device", fill in device name, type, and gateway info. The system monitors device status automatically.

Manage inspection points by building, plan routes, set recurring schedules (Cron supported), publish tasks for execution, and track hazards through to resolution.

Go to "Password Book" to create entries, set categories and tags, and use the password generator. Supports strength checking and data export.

Each user gets 1GB by default. Supports file upload/download, folder management, file search, shareable links (with expiry and password), and recycle bin recovery.

Residents select a facility (meeting room, gym, etc.) in the app, choose date and time, and submit a booking. Admins manage facilities and view all bookings.

Residents post items (title, description, price, images) via the app. Others browse and arrange offline transactions. Admins can review and remove items.

Admins create polls with title, options, dates, and anonymous voting support. Residents vote in the app with real-time results.

Admins manage parking lots and spaces, set monthly fees. The system auto-calculates unpaid fees. Residents pay online via the app.

Yes. Buildings, properties, tenants, and other data can be imported via Excel. Look for the import button in each module.

Forever. As long as you have up to 10 users, there are no feature limitations. Use it indefinitely.

None at all. Features are identical. The only difference is the free plan is capped at 10 users.

Just buy user licenses when you need them. Licenses are sold from 1 user, buy as needed, and are refundable anytime.

User licenses are billed per user at $12/user/year. For example, a team of 20 needs 10 licenses at just $120 per year.

Yes. Purchased user licenses are refundable anytime, and the refund is returned to your original payment method.

Your data is stored on globally accelerated cloud infrastructure with enterprise-grade encryption. The platform has comprehensive access controls and audit logs.

Yes, the system automatically backs up data regularly. Enterprise plans support custom backup policies.

Yes, you can export data to Excel from the relevant modules. Great for offline analysis and record keeping.

The system uses soft deletion — data is not permanently deleted. Your admin can restore it.

Try clearing your browser cache, checking your network connection, or re-logging in. Contact support if the issue persists.

We're continuously improving multi-language support. Let us know if you find something missing.

Email us at lattixone@hotmail.com and we'll get back to you as soon as possible.