Help Center

Lattix One is a smart park operations platform covering property services, building management, leasing, contracts, parking, IoT, AI, and more. Free forever for up to 10 users.

Sign up with your username, phone number, and password. The system automatically creates your park and admin dashboard. No credit card needed.

The platform's modules include: user & role management, enterprise collaboration, task & project management, workflow approval, IoT platform, park management (buildings/properties/leases/contracts), inspection management, real-time chat, AI assistant, password book, cloud storage, parking, voting, idle item trading, work order management, and package management.

After registration, you are automatically the admin of your default enterprise with full management permissions.

Yes, you can add members and assign roles in "System Management > User Management". The Starter plan supports up to 10 users. Beyond that, buy user licenses.

Click the "Register" button at the top right, enter your username, phone number (10 country/region dial codes available), and a password of at least 6 characters, and you're done. No credit card required.

Immediately. No approval needed. Your park and admin dashboard are created automatically.

Click "Forgot Password" on the login page, enter your linked email address to receive a 6-digit verification code, then set a new password with the code.

Yes, you can update your email address in your account settings.

Click your avatar in the top right → "Switch Company", then select the company you want. Data is automatically isolated per company.

Click the language selector icon at the top right and choose your preferred language. The interface is available in the six official UN languages: Simplified Chinese, English, Spanish, French, Russian and Arabic.

Contact your admin to assign the appropriate role and menu permissions.

Go to "Park Management > Building Management" to add building info, then "Property Management" to add units.

In "Contract Management", click New Contract, select the tenant, property, lease terms, and fees. The system auto-generates the contract number.

Residents submit requests via the app. Property staff receive, assign, and track work orders. Residents can rate after completion.

Android users can download the installer directly from the Download page on our website (www.lattixone.com/download), or scan the QR code from the admin dashboard. The iOS version is coming to the App Store soon.

Go to "Task Management" to create tasks, assign team members, set priorities and deadlines. The system tracks progress automatically.

The IoT Platform is live, supporting gateway management, device onboarding (HTTP protocol), datapoint monitoring, and event alert push. Create gateways and devices under "IoT Platform", configure data points, and you can view device data in real time and receive alerts.

Manage inspection points by building, plan routes, set recurring schedules (Cron supported), publish tasks for execution, and track hazards through to resolution.

Go to "Password Book" to create entries with platform, account, password, URL, and notes. Entries are encrypted at rest, with in-company sharing (public/private), view logs, and data export.

Each user gets 1GB by default. Supports file upload/download, folder management, file search, shareable links (with expiry), and recycle bin recovery.

Residents select a facility (meeting room, gym, etc.) in the app, choose date and time, and submit a booking. Admins manage facilities and view all bookings.

Residents post items (title, description, price, images) via the app. Others browse and arrange offline transactions. Admins can review and remove items.

Admins create polls with title, options, dates, and anonymous voting support. Residents vote in the app with real-time results.

Admins manage parking lots and spaces, set monthly fees. The system auto-calculates unpaid fees. Admins get space usage statistics and revenue analytics.

Yes. Buildings, properties, and tenants all support batch import: click "Batch Import" on each list page to download a CSV template (UTF-8), fill it in, upload it, and confirm after preview. Duplicate records are skipped automatically, so no duplicates are created. Excel users should save the file as "CSV UTF-8" before uploading.

Forever. As long as you have up to 10 users, there are no feature limitations. Use it indefinitely.

None at all. Features are identical. The only difference is the free plan is capped at 10 users.

Just buy user licenses when you need them. Licenses are sold from 1 user, buy as needed, and are refundable anytime.

User licenses are billed per user at $12/user/year. For example, a team of 20 needs 10 licenses at just $120 per year.

Yes. Purchased user licenses are refundable anytime, and the refund is returned to your original payment method.

Your data is stored on globally accelerated cloud infrastructure with enterprise-grade encryption. The platform has comprehensive access controls and audit logs.

Yes, the system automatically backs up data regularly. Enterprise plans support custom backup policies.

Yes, you can export data to Excel from the relevant modules. Great for offline analysis and record keeping.

The system uses soft deletion — data is not permanently deleted. Your admin can restore it.

Try clearing your browser cache, checking your network connection, or re-logging in. Contact support if the issue persists.

We're continuously improving multi-language support. Let us know if you find something missing.

Email us at lattixone@hotmail.com and we'll get back to you as soon as possible.